Terms of service

NELLFIELD (WWW.NELLFIELD.CO.ZA) — TERMS OF SERVICE & CONDITIONS OF SALE

1. PRE-LOVED, VINTAGE & ANTIQUE CONDITION ("AS-IS" / NO DUTY TO REPAIR)
All items offered by Nellfield are pre-loved vintage, antique, mid-century modern, or second-hand pieces. By their nature, these pieces have lived a previous life and may display age-related patina, surface marks, minor veneer or timber variations, or historical repairs.
• In accordance with the South African Consumer Protection Act (CPA) provisions governing disclosed second-hand and vintage goods, all items are sold strictly in their existing condition ("as-is" / voetstoots to the fullest extent permitted by law).
• Nellfield has NO duty to repair, refinish, reupholster, or alter any item prior to or after collection/delivery.
• Buyers are encouraged to inspect all photographs carefully and may request additional close-up photos or videos via Nellfield WhatsApp Business prior to completing a purchase.

2. 10-BUSINESS-DAY COLLECTION WINDOW & STORAGE FEES
• Private Collection by Appointment Only: Collections take place from our secure complex in Johannesburg strictly by pre-arranged appointment. Gate access pins and time slots are confirmed via WhatsApp once payment has cleared.
• 10-Business-Day Collection Period: Buyers must collect purchased items within ten (10) business days from the date of order confirmation.
• Storage Fees After 10 Business Days: If an item is not collected within 10 business days (unless a delay by our nominated courier is agreed in writing), Nellfield reserves the right to levy a storage fee of R75 per day (or R450 per week) per furniture piece to cover secure storage and handling. All accrued storage fees must be settled in full before the item will be released.
• Uncollected / Abandoned Items (30 Business Days): If an item remains uncollected for more than thirty (30) business days after purchase and the buyer fails to settle accrued storage fees or finalize collection within 5 business days of written notice, Nellfield reserves the right to cancel the sale, relist the item, and deduct accrued storage fees plus a 25% administration and restocking fee from any credit or refund.

3. BUYER LOADING RESPONSIBILITY ("EXTRA HANDS") & TRANSFER OF RISK
• Extra Hands Required for Large Items: When collecting large or heavy furniture (such as sideboards, cabinets, couches, wardrobes, or any item alike in size or weight), the buyer MUST bring adequate loading assistance ("extra hands"), protective blankets, and a suitably sized vehicle.
• Transfer of Risk: Ownership and all risk of loss, scratch, breakage, or damage pass to the buyer (or their nominated third-party courier) the moment the item is handed over at our premises. Nellfield is not liable for any damage incurred during buyer loading or transit in a private vehicle.

4. MEASUREMENTS, DOORWAYS & SPACE FITMENT
• Approximate dimensions (Width × Depth × Height) are provided on product listings as a guide.
• It is the buyer's sole responsibility to measure their doorways, stairwells, lifts, passages, complex gates, and vehicle load bay before purchasing. Refunds or exchanges are not granted if an item does not fit into the buyer's room or vehicle.

5. JOHANNESBURG COURIER DELIVERY & PUDO LOCKER SHIPPING
• Johannesburg Furniture Courier (From R750, Price on Request): We can arrange local delivery across the greater Johannesburg area through a respected independent specialist furniture transport company that communicates directly with the buyer. Delivery fees start from R750 and are quoted on request according to suburb and item dimensions.
• PUDO Locker Delivery (Smaller Items Only): Available nationwide for qualifying small home and garden decor items and includes complimentary protective packaging. Buyers must provide their preferred PUDO Locker kiosk name at checkout or via WhatsApp.

6. PROTECTIVE PACKAGING FOR LARGER ITEMS
• Optional protective wrapping (multi-layer bubble wrap and corner protection) for larger furniture items is complimentary (FREE) on orders over R2,500 when selected at checkout, or available as an optional R200 add-on for orders under R2,500.
• Where a buyer elects not to include protective wrapping for self-collection or third-party courier pickup, the item is released unwrapped strictly at the buyer's own risk.

7. ONCE-OFF STOCK, ALL SALES FINAL & CANCELLATIONS
• Because every Nellfield piece is a once-off (1-of-1) curated item that is immediately removed from active inventory and archived upon purchase, ALL SALES ARE FINAL. We do not offer refunds, returns, or exchanges for change of mind.
• If a buyer requests to cancel an order prior to collection or dispatch and Nellfield approves the cancellation in writing at its sole discretion, a 15% administration, payment-gateway, and restocking fee will be deducted from the refund.

8. RESERVATIONS, PAYMENT & COLOUR REPRESENTATION
• Enquiries via WhatsApp, email, or social media do not hold or reserve an item; pieces are secured strictly on a first-to-checkout basis.
• While we photograph every piece accurately in natural or studio light, timber tones and upholstery hues may vary slightly across different digital screens.